Overview
Online Chat Representative Jobs in United States at Carolina Couriers LLC
Title: Online Chat Representative
Company: Carolina Couriers LLC
Location: United States
Join Carolina Couriers LLC, a leading name in the Truck Transportation industry, as an Online Chat Representative. We are a small but dynamic team dedicated to providing top-notch courier services. As an integral part of our customer service team, you will play a crucial role in ensuring our clients receive timely and efficient support through online chat platforms. Your responsibilities will include addressing client inquiries, resolving issues promptly, and enhancing overall customer satisfaction. If you possess excellent communication skills and a passion for helping others, we invite you to bring your expertise to our company. This role offers an exciting opportunity to work in a fast-paced environment where your contributions will directly impact the quality of service we deliver. Join us in our mission to provide seamless and dependable courier solutions to our valued clients.
Tasks
Respond promptly and professionally to customer inquiries through online chat, providing information about services and offerings.
Assist customers with scheduling or modifying delivery services, ensuring all requests are accurately logged and processed.
Collaborate with the delivery team to resolve customer issues, coordinating effective solutions to ensure high satisfaction levels.
Maintain a detailed record of customer interactions, comments, and complaints for continuous improvement and reference.
Stay updated on company offerings and procedures to provide accurate information and support to customers.
Requirements
High school diploma or equivalent required; additional education in communication or customer service is a plus.
Minimum of 1 year experience in customer service or related field, preferably in logistics or transportation.
Excellent written communication skills with a strong command of the English language.
Proficient in using online chat platforms and basic computer software, including Microsoft Office Suite.
Strong problem-solving skills and the ability to handle stressful situations with professionalism and tact.
