Overview
Project Co-ordinator Jobs in Reading, England, United Kingdom at Bottomline
Title: Project Co-ordinator
Company: Bottomline
Location: Reading, England, United Kingdom
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We’re looking for passionate individuals to join our team and help drive impactful results for our customers. If you’re dedicated to delighting customers and promoting growth and innovation – we want you on our team!
Project Coordinator – Service Delivery
DEPARTMENT: Service Delivery
LOCATION: Theale, Reading
REPORTING TO: Project Office Team Leader / Head of Service Delivery
Job Summary
A Project Coordinator is a Customers primary point of contact, and responsible for providing administration and logistical support
Responsible for delivering all Customer orders in line with time, cost and quality guidelines, and with the objective of reaching set financial targets
Job Responsibilities
Management of Customer orders from receipt to successful delivery
This is a hybrid role requiring 3 days’ attendance in our office in Theale
Provide Customers with information and support in preparation for their implementation
Provide domain and technical expertise to deliver maximum value to the Customer
Effective management of resources to ensure high levels of utilisation
Update and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history
Customers
Delight Our Customers By
Providing a positive service that exceeds Customer expectation
Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintain
Teamwork
Work Together By
Ensuring the effective use of resources
Establishing common processes, and share best practice
Ensuring that project issues are escalated in a timely manner
Ensuring good levels of communication with other departments
Innovate
Innovating By
Establishing, monitor and improve departmental processes. Strive to standardise and introduce economies of repetition
Sharing lessons learnt within the team and department
Supporting the role out of new solutions
Improve (KPI’s)
Constantly Improving By
Participating in peer review of tasks, challenging and reviewing best practices
Taking ownership of a particular process, product or domain. Becoming a Subject Matter Expert
Continuing to challenge personal ability throughout the role.
Skills, Knowledge And Experience Required
Experience in a Customer Services environment.
Be capable and comfortable working in a fast paced environment
Demonstrate a capacity for problem solving and decision making
A team player but able to work on own initiative
The ability to plan and prioritise own work
Great verbal and written communication skills
A responsible attitude. Professional and positive.
Well organised
Energetic
Good ‘people skills’ for building relationships with colleagues at all levels
Calmness under pressure
Open and honest
Good commercial awareness
DATE: August 2016
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
