Overview
Public Communication Specialist II – Community Engagement Jobs in Colorado Springs, CO at City of Colorado Springs, CO
Description / Position Overview
Public Communication Specialist II – Community Engagement
About this Job: In this position, you assist, coordinate, and provide continuing support for the City’s community engagement functions, ranging from service requests and customer service processes to public input and participation in projects and programs. You will be a key player in enhancing the community’s experience and engagement with the City government by leveraging technology, driving process changes, implementing modern best practices, providing excellent customer service to residents, and improving efficiency.
As a Public Communication Specialist II, you will:
Lead efforts to increase community engagement by researching, developing, and implementing new options and alternatives for strategic communications planning for all City departments; participate in shaping public opinion and public perception; and identify and create key communications plans and statements
Identify, research, and play a key role in the resolution of public issues having a high degree of impact on the management and operations of the City and affecting citizen opinions.
Manage customer service/resident request processes and tool enhancement to ensure citywide clear and consistent customer service; Monitor and evaluate the existing customer experience and create ways to make it better.
Work with internal and external focus groups and task forces to offer strategies for public participation and communications; gather community feedback and coordinate with internal agents to increase usability and make continuous improvements.
Conduct public, in-person outreach to cultivate support in the community for resident engagement initiatives and to educate the public. This may include attendance at community events during irregular hours.
Coordinate with the Office of Accessibility and external advocacy groups and individuals with disabilities on digital engagement accessibility and proactively find ways to improve usability, accessibility, and engagement of the City’s resident request tools.
Evaluate and implement new digital communications tools; monitor changing technology, use data to develop insights and reports, and make recommendations to the Communications department to meet its mission; proactively seek ways to augment existing activations and events with technology.
Research, design, develop, and implement communications, advertising, and marketing strategies including planning, copywriting, media buying, image positioning, and design and production of final product.
Conduct agent training on tools and best practices to enhance the City’s customer service and branding for a consistent customer experience.
Research, develop, and market City information to local, state, and national trade publications and broadcast media in conjunction with the department’s media marketing program.
We are looking for candidates who demonstrate:
Knowledge of:
Modern office technology, especially the Microsoft Office suite
Public relations and crisis communications best practices
Public engagement strategies
Ability to:
Provide excellent organizational and customer service skills
Analyze problems, identify alternative solutions, and make recommendations
Excel in a fast-paced environment
Communicate clearly and concisely, orally, and in writing to various levels of stakeholders
Prioritize, organize, and manage multiple projects from a variety of different departments
Evaluate and resolve complex issues
Minimum Qualifications
Bachelor’s degree from an accredited college or university with major coursework in communications, marketing, journalism, media, or a related field
Three years of full time public relations, communications, digital media content creation, community engagement, public participation, community outreach or marketing experience
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Preferred Qualifications
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
Experience managing multiple social and digital channels for a government, non-profit, media, or business
Experience managing customer/community feedback
Experience with public speaking
Possess the International Association for Public Participation (IAP2) certification or a similar certification
Additional Information
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
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Title: Public Communication Specialist II – Community Engagement
Company: City of Colorado Springs, CO
Location: Colorado Springs, CO
