Overview
Senior CRM Specialist Jobs in Dubai, UAE/Dubai at Trip.com
Regular Dubai International Business Other Job  Update
Job Description
About Us  Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021,  Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar. Across its platforms,  Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for  established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this Role, you’ll get to  Design and execute CRM plans to enhance
customer engagement
and retention.
Partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels. Monitor and optimize CRM performance across
diverse
user segments to ensure effectiveness and engagement. Analyze CRM channel performance to maintain sustainable growth and efficiency. Leverage data-driven insights to optimize campaign ROI and enhance customer experiences. Provide data-driven recommendations to optimize on-site marketing channels and improve their effectiveness.
Test and discover new CRM channels.  What you’ll Need to Succeed  Over 5 years of experience working as a CRM Manager in an online platform environment. Experience in campaign execution, configuration, marketing, CRM, or production operations is preferred. Have a good understanding of online platform and online travel agency. Strong
analytical skills
with the ability to extract actionable insights. A go-the-extra-mile mentality, showing a proactive approach and dedication to delivering exceptional results.
A person with speed and
attention to detail
. A fast learner and proficient multi-tasker. Fluent in English and Arabic.  Why  Group  We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and
inclusive culture
that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip.
At  Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and global job rotation program enables you to pursue a global
career path
and make a global impact.
We provide
learning opportunities
to further your career in areas of
leadership
capability, soft skill, and professional expertise. We encourage
flexible work arrangements
. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Â #J-18808-Ljbffr
Title: Senior CRM Specialist
Company: Trip.com
Location: Dubai, UAE/Dubai
Category: Customer Service/HelpDesk, Marketing / Advertising / PR
