Overview
Senior Customer Success Manager Jobs in New York, New York, USA at Outbrain
Location: New York
We are Outbrain.
We’re a leading technology platform that drives results by engaging people on the open internet.
Outbrain is seeking an energetic, customer- and data-obsessed Sr Customer Success Manager to support and contribute to our Mid-Market performance team. You’ll work closely with the Sales team to help lead the success of our clients’ Outbrain campaigns and provide thought
leadership
on content amplification strategies and
optimization
. You’ll build strong relationships and establish clear lines of
communication
with large agency clients, brands and internal staff members.
The ideal candidate is a growth-oriented, energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and
problem-solving
capabilities to assure flawless campaign execution.
A day in the life:
In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting andoptimizationof campaigns.
After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-drivenoptimizationstrategies. You will be recognized for campaign successes and own failures.
When you finish up your first year, you’ll be an essential member of the New York customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts
What you’ll bring:
5+ years of digital media, agency, and/or adtech experience
Experience with performance KPIs and accounts focused on lower funnel success
Knowledge of 3rd party vendors and tools (DCM, impression pixels, click tags) and experience buying media on Outbrain or other native platforms
4+ years of client-facing account management with a mastery of digital marketing and the digital landscape.
A go-getter attitude. You’re hungry to achieve revenue goals via upsells and renewals.
An obsession for detail and organization. You’re comfortable managing assets, launching campaigns and optimizing for multiple clients.
An analytical disposition. You’re comfortable digging through data, manipulating it in excel, and drawing outimpactfulinsights for your clients.
An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
Excellent storyteller &communication. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.
Ability to work in the NYC office 3 days a week
More than just snacks!
Brand new NYC office in the Flatiron district with a flexible hybrid working model.
Generous Vacation package and unlimited sick days.
Become part of our success with our equity program.
Cell Phone reimbursement stipend.
World class healthcare options, 5 plan offerings with an option that is covered by Outbrain above benchmark (Medical, Dental, Vision, and Life insurance, 401K Plan with Matching).
Expand your toolbox with our mentorship …
Title: Senior Customer Success Manager
Company: Outbrain
Location: New York, New York, USA
Category: Marketing / Advertising / PR, IT/Tech
