Overview
Service Manager Jobs in Knoxville, TN at FESCO
Front Desk Coordinator/Assistant (English/Mandarin or English/Chinese/Korean Preferred)
We are a Dermatology-oriented medical spa in Long Island City seeking a passionate, bilingual or multilingual professional to join our team in a versatile role. The position combines front desk reception and administrative or medical assisting dependent on candidate experience. The ideal candidate will provide exceptional customer service, ensure smooth client flow, and deliver top-tier aesthetic treatments while supporting our clinical team. Must enjoy serving a diverse population.
Key Responsibilities:
Front Desk & Client Services:
Greet and check in clients, manage appointments, and handle inquiries via phone, email, and text.
Provide exceptional client care, building positive relationships and ensuring client satisfaction.
Assist in selling services and products.
Assist with local marketing, outreach to referral sources, and business development efforts.
Manage inventory, receive and stock deliveries, and maintain a clean and organized workspace.
Assisting & Client Flow:
Assist clinical staff with client intake, medical procedures, blood draws, and treatment preparation.
Ensure proper documentation, maintain client confidentiality, and assist with EHR data entry.
Handle patient care tasks as needed, including taking photos for records and supporting post-treatment follow-up.
May handle social media and marketing outreach dependent on prior experience.
Qualifications:
1-2 years of customer service experience, preferably in a medical setting.
Medical Assistant experience preferred
English/Mandarin or English/Chinese/Korean preferred for client communication.
Strong interpersonal and communication skills, both verbal and written.
Ability to multitask, problem-solve, and maintain a positive attitude under pressure.
Proficient with technology and handling client data (EHR, iPads, etc.).
Must be punctual, professional, and committed to providing an exceptional client experience.
Additional Requirements:
Reliable transportation and willingness to support other locations if necessary.
Ability to stand for extended periods and lift up to 30 lbs.
Job Types: Full-time, Part-time
Pay: $16.50 – $25.00 per hour
Schedule:
8 hour shift
Work Location: In person
Title: Service Manager
Company: FESCO
Location: Knoxville, TN
