Overview
Social Media Community Manager / Coordinator Jobs in United States at POPFLEX
The Field Marketing Coordinator plays a crucial role in fostering the passion and enthusiasm of Portillo’s fans, while
simultaneously attracting new guests and potential team members through engaging marketing and recruiting
activities. As a part of our dynamic and enthusiastic Field Marketing team, you will actively drive brand awareness and
trial through hands-on grassroots marketing tactics, organizing tasting events, and actively engaging with the
community. With your deep understanding of the local market, you will collaborate closely with area market managers,
local restaurants, and the recruiting team to drive sales and promote employment opportunities within our
organization. Additionally, you will be responsible for managing existing area partnerships to ensure we meet key
performance indicators, as well as actively seeking and evaluating leads for potential new partnership opportunities.
The Field Marketing Coordinator will be a unique kind of marketer—one who blends creative thinking with analytical
insights. You’re not afraid to pursue new leads or roll up your sleeves and execute marketing tactics. Above all, your
love for Portillo’s and your desire to contribute to the brand’s growth set you apart.
CORE RESPONSIBILITIES
Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
Family: Work together to make everyone feel at home, and we step up when someone needs help
Build and maintain strong working relationships with field managers, field leaders, and talent team members,
collaborating with them in a consultative capacity to ensure KPI are met.
Understand marketing and hiring support needs to devise strategic marketing plans for each DMA and location.
Consult restaurant managers regularly on strategic marketing initiatives that ensure alignment in goals and
initiatives. Adapt and pivot location-specific marketing strategic focus’ as appropriate.
Work cross-functionally with other departments and teams to help reach recruiting and local restaurant sales
goals and objectives.
Display a passion for the brand by living our purpose and values with a servant-leader mentality.
Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in
Quality, Service, Attitude, and Cleanliness
Develop a deep understanding and knowledge of the Portillo’s brand as well as the ability to successfully promote
the brand to drive business results.
Connect with the guests and gather crucial feedback on the quality of service and overall satisfaction in order to
inform the development of marketing initiatives.
Ensure restaurant marketing materials are up-to-date and placed properly and make changes to them as
necessary.
Provide an unrivaled experience for each guest inside and outside our four walls.
Manage and maintain marketing budgets for each DMA and location.
JOB DESCRIPTION
Creatively tie together the needs of the restaurant and the unique marketing opportunities in the region to
achieve defined KPIs.
Support the opening of new restaurants by spearheading advertising campaigns
Energy: We move with urgency and passion while maintaining attention to detail
Adapt marketing initiatives with agility to support our restaurant needs to changes accordingly.
Embody a naturally upbeat, positive energy and always look for new ways to build the brand.
Connect with community gatekeepers through boot-on-the-ground tactics.
Serve as a brand ambassador in all communications and develop connections with members of the community
such as through interviews or participation on radio shows.
Disciplined self-starter that can work effectively from the field, remotely, and in a hybrid working environment.
Fun: We entertain our guests, we connect authentically, and we make each other smile
Identify and engage in community events and partnerships that attract new guests and team members to add to
topline revenue. May include negotiation with external parties and participation in legal reviews.
Negotiate new partnership opportunities that authentically represent the Portillo’s brand and ensure key
performance indicators are hit.
Create life-long memories for our fans through unrivaled, experiential marketing opportunities.
Coordinate in-restaurant experiences pertaining to new restaurant openings, media events, etc.
Connect in person with the marketing team and company for quarterly Ketchup Weeks at the Restaurant Support
Center.
LEADERSHIP TRAITS
Build Relationships: Builds constructive working relationships and creates an engaging work environment.
Develops People: Coaches others to help them gain an understanding; provides feedback and
encouragement.
Lead Change: Makes suggestions for improving the Team Member experience and how work gets done.
Inspire Others:
o Elevates the attitudes of coworkers, praises Team Members for their unique talents and
contributions.
o Provides a model for achievement and leadership.
Think Critically: Problem solve issues and make recommendations.
Communicates Clearly: Keeps Team Members updated; shares thoughts and ideas with others.
Create Accountability: Holds Team Members and self-accountable for what they do.
ORGANIZATION RELATIONSHIPS
This position reports to the Field Marketing Manager and coordinates the LRM (local restaurant marketing) tactics of
their assigned markets’ sales building and recruiting needs. The position has no direct reports but may occasionally
coordinate and hire sub-contracted workers for special occasions, events, and additional support. The Field
Marketing Coordinator regularly interacts with our Guests, Partners, Operations (VP Ops, MM, GM, etc.), Marketing,
HR & Recruiting, Legal, and Accounting/Finance.
REQUIRED QUALIFICATIONS
Minimum Educational Level/Certifications
Bachelor’s degree in marketing, Communications, PR, or similar.
Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities
2+ years of Field Marketing or related experience
JOB DESCRIPTION
Valid driver’s license
Reliable and independent transportation
Excellent written and verbal communication skills
Experience implementing change in a dynamic environment.
Aptitude for balancing multiple priorities with strong organization and prioritization capability
Exceptional ability to build consensus across a wide range of constituents.
Basic proficiency with using the Microsoft Office Suite
Manage a budget for DMA
Ability to coach and develop marketing strategy
Travel Requirement
Frequent travel [local driving] is required 80%.
Occasional domestic travel [flying] is required 20%
PREFERRED QUALIFICATIONS
Knowledge, Skills & Abilities
Small/Medium group presentation skills
Marketing strategy
Recruiting strategy
Multilingual
Thriving in a hybrid/remote working environment
Educational Level/Certifications
Bachelor’s Degree or Certification in marketing, communications, business, or related field preferred
Serve Safe certification recommended
Work Experience and Qualification
Multi-unit experience (e.g. retail, hospitality, restaurant)
Multi-state employer experience
Experienced with Asana
Experienced with Microsoft suite
Experienced with Salesforce
What’s in it for you?
Hot Dog! The pay range for this role is $50,000 – $55,000. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.
The position is also served with:
Participation in a discretionary bonus program based on company and Individual performance, among other ingredients.
A monthly technology reimbursement
Quarterly Portillo’s gift cards
A bun-believable benefits package that includes medical, dental, and vision
Insurance along with paid time off and our 401(k) plan with a company match
Learn more about our benefits here
Title: Social Media Community Manager / Coordinator
Company: POPFLEX
Location: United States
