Overview
Social Media / Content Creator – Multimedia / Video Editor Jobs in Orlando, FL at Hittn’ Skins
The Marine Sales & Customer Engagement Manager will play the lead role in driving revenue for the marina and associated sales & service facility. This individual will be responsible for selling new and pre-owned boats, renting and renewing marina slips, promoting additional services such as winter storage and maintenance, and planning social events that enrich the customer experience and promote sales. A successful candidate will understand and employ traditional sales and marketing methods, along with ongoing community and relationship development efforts, to achieve these goals.
Company: Heritage Harbor Marina Resort and Quest Watersports (affiliated companies)
Location: Ottawa, Illinois
Responsibilities:
Watercraft and membership boating sales
· Develop and execute strategies to drive boat sales. This includes brokerage listings and sales, as well as new and pre-owned inventory sales.
· Develop and execute strategies to drive annual Boat Club membership agreements.
· Guide customers through the boat-buying and membership processes, offering personalized advice to match clients with the right products.
· Foster strong relationships with new and existing clients to enhance loyalty and generate repeat sales.
Slip rentals and customer retention
· Manage slip rental inquiries, agreements, renewals, and related communications.
· Collaborate with marina staff to ensure slip availability aligns with customer demand and seasonal adjustments.
· Serve as a key contact for slip renters, addressing questions, concerns, and needs promptly.
Promotion of marina services
· Actively promote and sell mechanical repair, storage and maintenance services, ensuring customers understand and take advantage of these offerings.
· Collaborate with the marina operations team to communicate service details, costs, and scheduling.
Marketing and social media management
· Develop, implement, and oversee a marketing strategy to promote boat sales, slip rentals, and marina services.
· Maintain an active and engaging presence on social media platforms to connect with the local boating community and increase brand visibility.
· Create digital and print marketing materials to support sales efforts, leveraging various channels to reach target audiences.
Community engagement and social events
· Assist with the design and coordination of a variety of social activities, events, and gatherings for marina patrons, such as seasonal parties, boat shows, fishing tournaments, and family-friendly gatherings.
· Foster a welcoming and vibrant marina community by actively engaging with customers, responding to their interests, and building lasting relationships.
Customer experience and service excellence
· Serve as the face of the marina, providing excellent customer service and cultivating a positive experience for all clients.
· Proactively address customer feedback and work with the marina team to continually improve service offerings.
Brand development
· Work toward improving and raising the quality of the brand at all times. Develop public and customer recognition that this is the finest marina in the Midwest.
· Work with homeowners within the resort and boaters in the marina to recognize the benefits of all forms of boating and the benefits of water-related activities.
· Integrate as many activities as possible with boaters and homeowners, and work toward making homeowners boaters, and more boaters homeowners.
Qualifications:
· Minimum of 3-5 years in sales, customer service, or management, preferably within a marina, dealership, hospitality, or resort environment.
· Strong understanding of the boating industry, including experience with boat sales and marina services (boating licenses or certifications are a plus).
· Proven ability to develop and execute successful sales and marketing strategies; experience with digital marketing is a plus.
· Passion for building relationships and creating positive, memorable customer experiences.
· Excellent verbal and written communication skills; proficiency in social media engagement and content creation.
· Ability to work flexible hours, including weekends, evenings and holidays during the boating season, and as required by marina activity.
Compensation and benefits:
Base Salary + Commission – Competitive base salary with a commission/incentive structure based on sales and service milestones.
Benefits package – Employer-supported health, dental and vision insurance, paid time off.
Employee perks – Opportunities for boating certifications, use of marina amenities, and discounts on marina services. If desired, an on-site, live-aboard arrangement would be encouraged and supported.
Heritage Harbor is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
Job Type: Full-time
Pay: $45,000.00 – $85,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Schedule:
8 hour shift
Day shift
Weekends as needed
Experience:
Sales: 2 years (Required)
Ability to Relocate:
Ottawa, IL 61350: Relocate before starting work (Required)
Work Location: In person
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Title: Social Media / Content Creator – Multimedia / Video Editor
Company: Hittn’ Skins
Location: Orlando, FL
