Overview
Social Media Manager Jobs in New South Wales, Australia at eTeam
Title: Social Media Manager
Company: eTeam
Location: New South Wales, Australia
Role: Program Manager, Social Brand Reputation
Location: Sydney OR Melbourne
Contract : 6 months (extendable)
Work Mode: Remote
Working Hours: US Shift (7AM se 4 PM OR 8 AM se 5 PM)
Requirement Briefing:
● Minimum of 4 years of prior work experience, preferably managing social media for a high-profile brand with reputation issues
● Bachelor’s degree, preferably in Communications, Social Media or Public Relations
● Candidates should have with a background in Global Marketing and Crisis Communications
● This role is a manager-level position. Along with experience in social media, customer care, and crisis management, candidates should have good experience leading teams/direct reports and general managerial experience.
Also, should have the experience in social media customer care experience
Preferred Qualifications / Experience
● 4-6 years of social media community management for a large global brand with diverse issues
● Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales
● Ability to thrive in an ambiguous and flexible work environment
● Social Listening and Software Proficiency in Sprinklr & Brandwatch
● Strong stakeholder management skills, especially ability to lead conversations in complex situations involving multiple and senior stakeholders from varied backgrounds
● Understand intuitively what has the propensity to go viral and create brand crises
● Experience leading influencer/celebrity management and relationships
● Previous experience managing Brands and Crisis in social media
● Customer care operations experience
● Strong communicator (both verbal and written); creative copy writing skills
● Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in social media
● Problem solver – Desire to address complex problems without hesitation
● Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
● Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication
● Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, LinkedIn, Instagram, TikTok, Reddit, YouTube)
● Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users
● Analytically oriented – Can demonstrate impact and efficacy of initiatives on the business
● Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
● On-Call operations experience
Basic Qualifications
● Minimum of 4 years of prior work experience, preferably managing social media for a high-profile brand with reputation issues
● Bachelor’s degree, preferably in Communications, social media or Public Relations
Total: 10 yrs
