Overview
Social Media Servicing Manager Jobs in Pune, India at Yugen Consultting
Position:
Client Servicing Manager – Social Media Account Management and Strategy
About Us:
Yugen Consulting is a leading digital marketing agency specializing ininnovativestrategies and comprehensive social media management. We are seeking a highly motivated and experienced Client Servicing Manager to oversee social media account management and strategy, ensuring that our clients receive top-notch service andimpactfulresults.
Role Overview:
The Client Servicing Manager for Social Media Account Management and Strategy will be responsible for managing client relationships, overseeing social media strategies, and ensuring the successful execution of campaigns. This role requires a deep understanding of social media platforms, strongproject managementskills, and the ability to build and maintain strong client relationships.
Key Responsibilities:
1.Client RelationshipManagement:
– Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships.
– Understand client goals, challenges, and expectations, and translate these into actionable social media strategies.
– Regularly communicate with clients to provide updates, address concerns, and discuss strategic opportunities.
2. Social Media Strategy Development:
– Develop comprehensive social media strategies tailored to each client’s objectives, industry, and target audience.
– Collaborate with the creative and content teams to ensure that social media content aligns with the overall strategy.
– Monitor industry trends and competitor activities to informstrategic planningandinnovation.
3. Campaign Management and Execution:
– Oversee the execution of social media campaigns across various platforms, ensuring timely delivery and adherence to client guidelines.
– Manage content calendars, scheduling, and posting to ensure consistency and engagement.
– Coordinate with internal teams, including creative, content, and analytics, to ensure campaigns are executed effectively.
4. Performance Analysis and Reporting:
– Analyze social media performance metrics and campaign results, providing clients with insights and recommendations for improvement.
– Prepare and present detailed reports that highlight key performance indicators (KPIs), campaign successes, and areas foroptimization.
– Continuously assess and refine strategies based on performance data to maximize ROI.
5.Team CollaborationandLeadership:
– Work closely withcross-functional teamsto ensure seamless project execution and alignment with client goals.
– Provide guidance and mentorship to junior team members, fostering acollaborativeand high-performingwork environment.
– Participate in team meetings and contribute to the development of best practices for client servicing and social media management.
6. Client Retention and Growth:
– Identify opportunities to upsell and cross-sell services to existing clients, contributing to revenue growth.
– Proactively address potential challenges or issues to ensureclient satisfactionand long-term retention.
– Participate in client onboarding processes and ensure smooth transitions for new accounts.
Qualifications:
– Bachelor’s degree in Marketing, Communications, Business, or a related field.
– A minimum of [insert number] years of experience in social media account management, client servicing, or a similar role, preferably in an agency setting.
– Strong understanding of social media platforms, tools, and trends.
– Excellentproject…
Title: Social Media Servicing Manager
Company: Yugen Consultting
Location: Pune, India
Category: Marketing / Advertising / PR, Management
