Overview
Sr. Analyst, Marketing Operations – Orange Apron Media Jobs in United States at Home Depot / THD
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale!
The Director of Customer Experience Insights will lead the strategic development and execution of customer insights that enable efforts to improve and enhance the overall customer experience (CX). This role involves engaging with a broad range of stakeholders to understand the business and to provide thought leadership on data and insights that can be used to understand, improve and measure success of experience-related initiatives. This leader will manage a team of insights leader that gather, analyze, and interpret customer data and deliver insights to a wide range of executive stakeholders to drive business decisions and improve CX.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Provide Actionable Insights: Synthesize research and analysis with industry expertise to uncover valuable information and translate it into clear, actionable recommendations.
Research Projects: Contribute to the design of qualitative and quantitative research projects to understand business and customer needs, preferences, and trends.
Stakeholder Collaboration: Work closely with cross-functional teams to integrate insights into strategic planning and execution.
Present Findings Effectively: Communicate research findings compellingly and persuasively, using data visualization and storytelling techniques. Present findings and recommendations to senior leadership, translating complex data into clear, actionable insights
Innovation: Stay abreast of industry trends and emerging technologies to continuously improve the insights practice.
Present Findings Effectively: Communicate research findings compellingly and persuasively, using data visualization and storytelling techniques. Present findings and recommendations to senior leadership, translating complex data into clear, actionable insights
Be a Trusted Advisor: Build strong relationships with stakeholders, offering guidance and expertise on trends, customer behavior, and competitive landscape and opportunities for improvement.
Collaborate Cross-Functionally: Work closely with teams across the organization, such as engagement, strategy, strategic programs and business teams to align research with business goals.
Champion the Customer: Advocate for the customer’s perspective, ensuring their needs and preferences are considered in decision-making.
Drive Strategic Planning: Be a compelling thought leader who can help drive us toward positive differentiation in the customer experience.
Strategic Thinking: Possess strong business acumen and the ability to translate data into actionable insights
Other
Embody our culture and values
Qualifications
Required/Minimum Qualifications
Bachelor’s degree in marketing, Business, Statistics or related field AND 10+ years’ experience in consulting, change management, project management, customer insights, market research, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR equivalent experience.
2+ years people management experience.
Additional or Preferred Qualifications
Bachelor’s Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 15+ years’ experience in consulting, change management, project management, customer insights, market research, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR master’s degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 12+ years’ experience in experience in consulting, change management, project management, customer insights, market research, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
5+ years of people management experience
4+ years of business insights experience within B2B SaaS/tech
Experience working with or designing research for and conducting insights work for senior business decision-makers in the technology category.
Customer Experience M6 – The typical base pay range for this role across the U.S. is USD $129,200 – $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 – $299,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until January 27, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Title: Sr. Analyst, Marketing Operations – Orange Apron Media
Company: Home Depot / THD
Location: United States
