Overview
Sr. Communications Manager, DA , NA DSP & DA Communications Jobs in Seattle, Washington, USA at Amazon
Position: Â Sr. Communications Manager, DA Experience, NA DSP & DA Communications
Description
Do you want to support Amazons mission to build the worlds safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a SeniorCommunicationManager, DA Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network.
Specifically, this candidate will work across multiple stakeholders to bring to life all the ways that Amazon is investing in routing and technology that impacts a drivers workday on road. You will thrive in ambiguity to translate technical and operational information into user-friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work acrosscross-functional teamsof leaders, partner organizations, and stakeholder to ensure that we are launching programs through robustcommunication,change managementstrategies, and year-long campaign efforts.
The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, youll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. Youll have to be comfortable with testing, learning, and even failing forward.
Our environment isfast-pacedand requires a candidate who isnt afraid to innovate and propose disruptive ideas.
This role can be based in Nashville, TN or Seattle/Bellevue, WA.
Key job responsibilities
Develop a multi-channel strategy, including written communications, executive messaging and video content
Translate complex messaging into simple and easy-to-understand content to help launch new programs and products
Interview DSPs and DAs and buildadvocacystories
Identify emerging topics and develop proactive plans with stakeholders
Drive creativecommunicationcampaigns to both solve business needs and instill passion among the DSP community
Partner with stakeholders to ingest customer listening data and use it to inform acommunicationstrategy
Monitor and measure the effectiveness of communications
Partner with agencies and internal creative teams to develop compelling visual content
Identify emerging topics and develop proactive plans with stakeholders
Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey
Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders
A day in the life
We write a lot and “are right a lot! We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight andadvocacystories. We own multiple channels by which we communicate to our DSP Owners, including theCommunicationCenter, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.
About the team
The DSP & DA Communications and Engagement team is made up of 15+ high performing leaders. Even though we are based in differ…
Title: Sr. Communications Manager, DA , NA DSP & DA Communications
Company: Amazon
Location: Seattle, Washington, USA
Category: Marketing / Advertising / PR, Management
