Overview
Strategic Client Lead Jobs in London, England, UK at tambo.io
As a strategic client lead, your responsibilities will be to lead, strengthen & develop our client relationships with some of the largest clients in our business. Leading & guiding client teams within our business, you’ll ensure we are delivering over & above expectations for these clients.
This role will be crucial to how we drive & nurture our continued growth, as we expand our team, services, partnerships and global footprint. As our clients grow, their expectations grow with them, and this person will be able to develop and foster genuine trust in their client relationships by meeting & exceeding their expectations.
The role reports directly into the Managing Director and will collaborate closely with all areas of the business and the rest of theSenior Leadershipteam.
The right person for this role will be a fantastic communicator, have apositive attitudeto their work, be accountable, conscientious, empathetic, analytical, commercial and extremely organised in their approach. They will recognise that the strength of our client relationships directly impacts our rate of growth and will understand how to positively influence those around them to ensure we are seen as a true partner of our clients’ team & business.
As Tambo moves into its next evolution of growth, maturing as a business whilst retaining itsentrepreneurial&innovative‘day 1’ mindset, this person will be responsible for creating and evolving the high performance culture at our core.
Key Responsibilities
Build and maintain strong relationshipswith key clients, serving as the primary senior point of contact.
Develop a deep understanding of clients’ business objectives, including sales goals, brand positioning, and competitive landscape.
Provide strategic insights and thought leadershipto clients, leveraging market research, consumer insights, and industry best practices.
Lead, collaborate with & influence specialist teams, including managed services, content, advertising, consultancy and analytics, to deliver comprehensive solutions that drive sales and brand growth for your clients.
Surface & present real growth opportunitiesfor your clients, which lead to upsells for Tambo.
Work with teams internally todevelop upsell and cross sell opportunitiesfor your clients in order to increase revenue for Tambo.
Provide strategic guidance and recommendationsto clients on how to execute their strategy and achieve their KPIs on Amazon or other relevant marketplace platforms.
Lead senior client meetings, such as QBRs in order to communicate project status, share results, and provide actionable recommendations for improvement.
Keep abreast of competitor activities and market dynamicswithin the Amazon & retail media ecosystem, providing clients with competitive intelligence and recommendations to maintain a competitive edge.
Provide mentorship, guidance, and support to team members, fostering theirprofessional growthand expertise in Amazon and marketplace marketing strategies.
Skills and Experience Required
4 years minimum in a marketplace function for an e-commerce agency or tech platform.
Able to work with all levels within an organisation.
European marketing experience – preferred.
A good understanding of e-commerce including marketplaces.
A strong understanding of Amazon & marketplaces.
Capable of working independently to deliver objectives.
A team player, that can lead, organise and motivate adiversegroup.
Benefits:
26 Days + Bi…
Title: Strategic Client Lead
Company: tambo.io
Location: London, England, UK
Category: Marketing / Advertising / PR, Sales
