Overview
Support Specialist Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Infosys (Malaysia) Sdn. Bhd.
Title: Support Specialist
Company: Infosys (Malaysia) Sdn. Bhd.
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Local Malaysians Only
Qualifications
Third level degree in Business or IT related areas, or
Equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management)
Language Proficiency
Fluency in English
Near native written, verbal, and reading comprehension language skills were required to support primary and secondary languages. Language Expertise in Korean Language with Topik 4 or 5 or 6 certifications.
Operations Hours:
8AM-8PM Monday to Friday
07:00 shift start
09:00 shift start
13:00 shift start
Responsibilities
Delivery core tasks for complex and nonstandard deals and contracts.
Directly supervise the DCA agents.
Administration and process management:
Conduct performance reviews of DCA agents represent Deal and Contract Assist (DCA) on defined sales calls.
Drive operations to meet service levels
Manage and resolve field escalations and
Manage the team capacity internal elevations.
Manage and resolve pod-level field
Develop deep knowledge and subject matter escalations and internal elevations.
Expertise in Area-specific contract
Represent DCA on defined sales calls requirements.
Participate in UAT
Productivity and Communication
Experience of working in an international business environment.
Excellent planning, organizing, and coordinating skills.
Excellent seller-facing communication and engagement skills.
Attention to detail and ability to adhere to policies and processes.
Ability to identify and resolve issues arising during delivery of the service.
Ability to deliver insights through analytics.
