Overview
Volunteer Position – CRM Specialist Jobs in Remote at Missing Pieces Support Group Inc.
About us
Missing Pieces Support Group was organized by group of women who have experienced pregnancy losses ranging from first-term miscarriages to stillborns. We know the emotional and physical toll that this type of loss carries, and we are committed to helping others in this situation.
Our mission is to bring awareness to pregnancy loss and offer support to grieving families by:
providing care packages, loss support and informational resources,
forming a mindful community that bridges the gap between similar support services
providing a platform that gives families the opportunity to share their stories online.
Role Overview
We are seeking a CRM Specialist to oversee and optimize our customer relationship management system. This role is essential in maintaining accurate data, driving engagement, and supporting our outreach efforts. Your contributions will help strengthen relationships with donors, sponsors, volunteers, and distributors, ensuring the success of our nonprofit’s mission.
Responsibilities
1. Data Management
Oversee and maintain CRM data, including donor, sponsor, volunteer, and distributor records.
Ensure data accuracy, organization, and proper categorization for streamlined use.
2. Engagement Tracking
Monitor interactions and follow-ups with donors, sponsors, and distributors.
Generate insightful reports to assess engagement trends and identify improvement opportunities.
3. CRM Training and Optimization
Train team members on CRM usage, ensuring they understand its functionalities for their roles.
Regularly optimize workflows to align with the nonprofit’s goals and implement best practices.
4. Integration and Reporting
Integrate the CRM with other tools, such as website forms, payment platform (e.g QGiv) and email marketing platforms.
Provide analytics on donor retention, volunteer engagement, and sponsorship impact to guide decision-making.
Skills
Strong organizational skills with the ability to prioritize tasks effectively.
Proficient in CRM platforms (e.g., Bloomerang).
Excellent attention to detail for data accuracy and reporting.
Strong written and verbal communication skills for team training and reporting.
Familiarity with integrating CRM systems with other tools and platforms.
Self-motivated and able to work both independently and collaboratively.
Additional Information
This is a volunteer position, and while unpaid, we value your time and commitment to our mission. Upon successful completion of your term, we will provide you with a letter of recommendation.
If you are passionate about making a difference and have experience in CRM management, we encourage you to apply for this role.
Job Type: Part-time
Expected hours: 5 per week
Benefits:
Flexible schedule
Schedule:
Choose your own hours
Work Location: Remote
Title: Volunteer Position – CRM Specialist
Company: Missing Pieces Support Group Inc.
Location: Remote
